Questions & Answers

Bookings are subject to a specific car group, which includes several different car models with similar features. You can ask for a specific model during the pick-up, whether it is available.

The minimum period for a car rental is 1 day and the maximum is thirty (30) days.

Visa, Mastercard and American Express debit and credit cards are accepted. We do not accept prepaid cards.

Upon succesfull completion of your reservation, you will receive a confirmation email on the address you provided during your reservation.

Pre-paid reservation: A full refund will be made to the credit card used for the pre-paid reservation as long as the cancellation is made at least 48 hours prior to the date and time of pick-up. If you fail to cancel within this time limit, Island Car Rentals will refund the reservation amount to the credit/debit card used for the booking, reduced by the late cancellation fee of €40 plus VAT. 

In case the reservation is made within 48 hours from the pick-up date and then cancelled, the prepaid amount will be refunded on your card minus the late cancellation fee of €40+VAT.
If you pay at location cancellation is free until the time of pick-up. 

If during the pick-up of the car, the driver does not meet the requirements mentioned in the “DRIVER’S QUALIFICATION” section, the reservation is cancelled. For prepaid reservations, Island Car Rentals will refund the reservation amount to the credit/debit card used for the booking, reduced by the late cancellation fee of €40 plus VAT. For pay at location reservation there will be no late cancellation fee.

In case you do not show-up on the pick-up time that you provided during your reservation, with no prior written notification, Island Car Rentals has the right to cancel your booking after the end of a 29 minutes grace period and charge a no-show fee. For both prepaid and non prepaid reservations, your card will be refunded the amount of the reservation deducted by the no-show fee, of € 77 plus VAT. In both cases, the refund will be completed within two (2) working days.

You should contact Cyprus Hire Risks Pool at 7777 8686, and then contact Island Car Rentals office and advise them on the situation.

No, there are exceptions for damages which are not covered by any insurance. Such cases are single damages to the lower part of the vehicle, wheels and tires. Also not covered are damages due to driving on an improper road surface, towing another vehicle, transfer of explosives, rallying, etc.